Returns & Exchanges
Frank Rowe and Son Inc. makes every attempt to ensure you order is filled accurately. If a mistake is made, please contact us immediately.
Products we sell are backed by our 100% satisfaction guarantee. If you’re not completely satisfied, you may return the product within 30 days.
Products returned within 30-90 days after purchase will incur a 15% restocking fee ($5.00 mminimum).
A Return Authorization Number (RAN) MUST be obtained prior to returning any product. Product without a RAN will not be accepted. All product must be returned in the original packaging with your receipt. We are not able to accept returns on books, DVD, parts, etc. unless there is a defect in workmanship. Defective products will be replaced with the same item. All products must be in the original packaging with no writing, stickers, or other markings on them.
A refund or store credit will be issued after inspection.